FAQs

We accept payment by all major credit/debit cards like Visa, MasterCard, and American Express.

Your card will be debited when we ship your order.

Yes! It is commonly misunderstood that a PayPal account is needed to make payments through PayPal. The truth is you do not need one (though we recommend signing up for added ease of use).

Without a PayPal account, all you need is any debit/credit card supported by PayPal.

By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is one of the easiest and most secure ways to make payment online.

When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.

Yes, we provide shipping services internationally. We require correct and complete addresses, including a company name where necessary, and at least one contact telephone number.

Once your order has shipped, please allow 2–3 working days for domestic delivery and 7–15 business days for international orders.

Missing information often causes delays (e.g., incorrect postcode or missing phone number). Please ensure you provide full, accurate information at checkout.

We process and pack your order as soon as possible. This means your shipping address can only be changed if your order has not been processed by our warehouse team.

To change your shipping address, please email us as soon as possible via our contact page.

Our Customer Service team is happy to assist you with your order. Send us an email at hello@beauty-explained.com or through our contact page and we will help you as soon as possible.

All successful transactions receive a confirmation email within 60 minutes of purchase.

If you haven’t received your confirmation email, please check your spam/junk folders before placing your order again. If it’s still missing, contact our Customer Service team via our contact page.